Shipping and Returns

Shipping Discounts:

Shipping discounts offered as a promotion through the website or as a promotion via offer code are limited. Oversized surcharges still apply to all applicable items. All shipping promotions  advertised are based on Fedex Ground delivery services within the continental United States unless otherwise stated in the promotion details.

General Shipping:

We ship by UPS to the United States excluding Canada, Alaska, and Hawaii. We process orders daily. If you order online over the weekend, items will ship out on Monday. Shipping days do not include weekends or holidays. Orders being delivered to the Domestic US can expect a delivery time of 7-10 business days unless otherwise noted.

Please call us at 1-888-930-2790 to place orders for Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands or Canada.

International Shipping:

Place your international order by phone or email to:
Focusmaster, Inc.
1-888-930-2790
info@focusmaster.com

Please include your exact order and exact shipping address to allow us to calculate a shipping quote. If all charges are acceptable to you, then you may respond with your payment information; we accept Visa, Master Card, American Express, and Discover credit cards. Customer is responsible for payment of duties and /or taxes on all international orders.

Shipping Tracking Information:

If you provided your email address when placing your order, we’ll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we’ll be glad to provide you with tracking information. Or login to your online account and review your orders place online.

Shipping Addresses:

Shipping information cannot be changed once your order has been submitted. We apologize for any inconvenience, but we process orders very quickly and we hope that in the majority of cases our faster processing times work to your advantage.

 

Taxes:

NYS taxes are applied depending on county tax rate.

Outside Continental U.S or Canada: Email info@focusmaster.com for shipping estimates on all international orders. Customer is responsible for payment of duties and /or taxes on all international orders.
*One-day and two-day delivery is also available. Ask your agent for details. Carrier fuel surcharges are in addition to listed shipping costs. Due to fluctuating fuel charges, shipping rates are subject to change without notice.

Return Policy:

New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. If new merchandise is returned within 15-29 days of purchase, there is a 15% restocking charge; after 30 days, goods will not be accepted. No returns are accepted on custom items or clearance items.

To return any merchandise, customer needs to complete the exchange/return form on the backside of the packing slip that came with the shipment. Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.

A check or money order for shipping and ¬† handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will ¬† be charged on customer’s credit card or sent out COD with appropriate charges.

 

Returns Address:

U.S. customers should send returns to:
Century
Customer Returns
1000 Century Blvd
OKC, OK 73110

 

Please allow 2 to 4 weeks on all returns for exchange, refund, or credit.

Books and DVD:

Due to vendor requirements, books and DVD cannot be refunded or exchanged once the seal is broken. If a defect is discovered in the purchased book or DVD, it can be exchanged for the same title.

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